Empty Promises
Does anyone listen to you as though your words could move worlds? In our lives, we use our language loosely. When you hear a friend suggest she will stop smoking, […]
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Did You Make the Right Decision?
There is a very real and important distinction between how people make important, strategic decisions both in life and business. On the one hand, there are those who reach decisions […]
You Think You’re a Great Listener? You’re Probably Not!
The last time you called tech or customer support, did the experience lead to you becoming calmer and more reassured, or infuriated and frustrated? If you are like me or […]
Why Apologies Matter So Much
This post is a bit of a departure in that it is not just about business, productivity or leadership. It tackles a challenge we all face, whether in business, family or […]